Return Policy


We’re sorry you're unhappy. Here's how we think about box returns:

  1. You may return any eligible product you have ordered from Hobby in a Box within 31 days from receipt of delivery of merchandise.
  2. Our customer care team looks at every return request. Once we get your request, we will review it and issue a return authorization number and return instructions for you.
  3. Our kits are custom made and uniquely packaged. We are unable to accept returns of goods that are not in their original packaging.
  4. Refunds will be processed after the goods have been received.
  5. We aim to process all returns within fifteen days. If you have any questions about the status of your return or how to return an item, please contact our care team at
  6. We take great pride in our packaging and aim to deliver you a premier experience. In the unlikely occasion that your order arrives damaged, please email us at We will fix any mess-ups immediately.
  7. If you believe you received an extra item in error, Lucky you! Make a kit, take a pic and email us at
  8. If you believe an item is defective, tell us, and we’ll make it right, email us at